Welcome to City College Plymouth
Online Store

Frequently Asked Questions

Frequently Asked Questions

Can I use the online store if I’m not studying at City College Plymouth?

Yes, you certainly can. The store can be browsed by anyone.

Is it possible to just browse the store without registration?

Yes, certainly.

Do I have to register in order to make a purchase?

Yes, you will need to register to make your first purchase.

Registration is a straightforward process using your email address and a password of your choosing. Once registered you can revisit and make purchases without the need to register again.

As part of the registration process you must enter personal details such as your address and contact details. It is your responsibility to make sure these are correct and subsequently updated when necessary.

City College Plymouth reserves the right to suspend or cancel a registration entirely at it's own discretion.

Do not disclose your password to others. You are responsible for all orders made using your password.

What if I can’t remember my password?

At each login stage, you will see a forgotten password button, where you enter your e-mail address and a reminder of your password is then sent to you, by e-mail, almost immediately.

Can I change my password?

You can change your password by logging in using your current password and updating your personal details

What do you do with my card details?

All payment details which are entered through this payment gateway are encrypted when the user enters them. When you use the online store, you will see the Thawte Trusted Site Seal, which confirms to you that you are using a site with the highest level of authentication and verification on each and every visit.

Is the site secure?

Authentic sites use Thawte SSL web server certification to offer secure communications by encrypting all data to and from the site. 

The pages in which you enter personal details or payment information are secured using SSL (Secure Socket Layer) technology provided by Thawte.

You should also check that the website address in which you enter your card details starts with https and that there is a padlock image at the bottom of your screen.

Both are required to help ensure your data is secure.

If I buy, how will I get confirmation of my order?

When you purchase goods or services from our online store, you will receive confirmation by e-mail to the address you gave in your registration, showing what items you have ordered and paid for.

How long will I have to wait for my goods?

Some of the services available from the online store may involve delivery and some of the goods are sold on the basis that they are collected from college locations. The e-mail confirmation of your purchase will explain exactly how these should be collected.

Is there a limit to what I can buy from the store?

Limitations only extend to the availability of stock or services offered. In certain cases there may be limits per customer.

When I’m buying, can I change my mind as I go?

You certainly can, you can keep building your shopping basket, adding and deleting as you go, but once you submit from the payment details screen, your order will be fulfilled.

What can I do if I have made a mistake, but have completed the transaction?

You can either use the contact address provided on the product/course you have purchased or the Online Store. You can reach the Online Store at onlinestore@cityplym.ac.uk or +44 (0)1752 305300

Will the system automatically log me out of the site?

When you reach the confirmation screen you are automatically logged out of your account, if you wish to log out before that go to 'My Account' at the top of the screen and press on the 'click here' link.

What cards are accepted?

Payment for all products must be by credit or debit card. Please note that the College Online Store accepts payment from the following: Visa, Visa Debit, MasterCard, MasterCard Debit, Electron, Purchasing, Maestro and Paypal.

                                                      Card Payment Issues

I have attempted to pay online but have received the message 'Authorisation has failed'.  Why is this?

There are several reasons why this may have happened:-

• You may have made a mistake entering the card number.
• Your credit limit may have been exceeded. 
• In addition to an overall credit limit some card issuers may impose daily limits and limits on the size of individual transactions.
• The postcode you entered is different from the postcode held by the card issuing company.
• The card may be expired, cancelled card or blocked.
• Not all cards are eligible for online payments.

If your card has been declined you may try again, but, please be aware that most card issuers allow only three consecutive attempts before the card is blocked for the rest of the day.  In order to protect your confidentiality the card issuing company will not tell City College Plymouth why the transaction has been declined and you will need to contact them directly to ascertain the reason.